Only what we need to help with your journey.

Information we collect

We may collect your name, email, country or region, optional phone or WhatsApp number, preferred dates, group size, meeting area, travel interests, limited accessibility or dietary information you choose to provide, inquiry and booking history, payment status and communications with ANIMO.

Do not send card numbers, security codes, online-banking passwords, passport images or bank-account credentials through an inquiry, WhatsApp or LINE. No payment details are needed for a first inquiry. Payment instructions are provided privately only after the plan, date and price are agreed.

How we use it

We use the information to respond, assess availability, prepare an individual proposal, provide and support a confirmed service, verify payment, prevent fraud or misuse, respond to cancellation and refund requests, keep operational records and comply with applicable obligations. We do not sell personal information.

Questions without a name

You may ask a quick question without giving your name or making a booking. ANIMO stores the question, its private random reply link and, only if you choose it, an email address or WhatsApp number. Permission to turn a question into a public anonymous Q&A is optional, off by default and never removes ANIMO’s duty to redact identifying details.

Simple visit measurement

ANIMO records limited, anonymous session events such as a page view, opening or sending the quick-question form, and clicks to WhatsApp, LINE or the formal inquiry form. The session identifier is stored in your browser session, not in a tracking cookie. ANIMO does not store a raw IP address with these events and respects the browser’s Do Not Track setting.

Who receives it

Access is limited to ANIMO and service providers needed for hosting, secure data storage and agreed payment processing. Card details entered through Stripe Checkout are sent directly to Stripe and are not received or stored in full by ANIMO. Wise and the customer’s or ANIMO’s bank receive the information needed when those methods are used. A venue or activity provider receives only what is reasonably needed for a requested arrangement.

Human-first communication

Mitch reads and responds to customer inquiries. ANIMO may use private drafting or translation tools to help prepare a reply, but no AI assistant communicates independently with customers through this website. A person reviews and sends each individual response.

Retention and security

ANIMO keeps inquiry records only as long as reasonably needed for follow-up, security and legal or accounting requirements. Confirmed transaction records may need a longer statutory retention period. ANIMO uses access controls, private random status links and service providers designed for secure transmission and storage, but no internet service can guarantee absolute security.

Your choices and rights

You may ask ANIMO to confirm, correct or delete personal information, or withdraw optional consent, subject to records ANIMO must retain. You may choose email instead of WhatsApp. A privacy request must be verified to protect the customer’s information.

International services and updates

Some service providers may process information outside your country with appropriate contractual or technical safeguards. ANIMO may update this policy when the service or legal requirements change; the effective date will be shown here.